Useful contacts

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To contact the Pensions Service Centre

Email: pensions.helpline@royalmail.com

Write to:
Pensions Service Centre
PO Box 5863
Pond Street
Sheffield
S98 6AB

Or call: 0114 241 4545. The team is available between 9am and 5pm, Monday to Friday.

To contact the Trustee Executive

The Trustee Executive is not able to answer general enquiries about your own benefits but they can answer questions about the management of the RMPP, funding and investment strategy.

Royal Mail Pensions Trustees Limited,

2nd Floor, 11 Ironmonger Lane,

London
 EC2V 8EY

To get financial
advice

You can find an independent financial adviser through the IFA Promotion website.

For support and information

The Pensions Advisory Service offer free and impartial guidance to people with workplace pensions.

The Rowland Hill Fund supports current and former employees of Royal Mail Group in times of need. It offers both financial assistance and practical support.

If there’s something you need, get in touch.

The Pensions Service Centre can help if you’re changing your personal details, leaving the plan, or transferring your benefits. And they can explain what to do if you need to tell us that a member has recently died. They’re happy to help with any other general queries too.

The details above show how to reach them by email, post or phone. The team is available between 9am and 5pm, Monday to Friday.